This policy explains the text messages Nora sends, how you opt in, and how to stop them at any time. It applies to messages sent from the phone number Nora uses to reach you.
01Who Sends the Messages
Text messages from Nora are sent by Axiom One LLC ("Nora," "we," "us"), Atlanta, GA, United States.
02How Consent Is Collected
Nora sends SMS only to people who have explicitly opted in:
- Guardians and Loved Ones provide their phone number and agree to receive texts during account setup in the app.
- Beta participants provide their number and check a consent box on our website signup form.
- Backup contacts are added by a Guardian and receive a one-time introduction message with opt-out instructions before any alerts.
We never send marketing texts, and we never message purchased or third-party lists.
Consent Label
03What We Send
Sign-in codes
One-time passcodes so you can sign in without a password.
Check-in nudges
A gentle text to a Loved One when their phone has been quiet.
Wellness alerts
A text to a Guardian when something seems off.
Message frequency varies with account activity — most weeks, that means very few or none. Message and data rates may apply.
04Opting Out
Reply STOP to any message to stop receiving texts immediately. Reply HELP or email hello@hellonora.io for assistance. You can also manage or remove your number in the app at any time. Sign-in codes are only ever sent when you request one to log in.
Revoking consent. You can withdraw your consent at any time, using any reasonable method — you are not limited to replying STOP. Replying STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT to any message from us will stop it automatically. You may also email hello@hellonora.io, remove your number in the app, or tell us in any other way that reasonably conveys that you no longer want our messages; we will not reject a request because of the words you chose or the channel you used. Automated opt-outs take effect immediately. Any request we have to process by hand is honored within 10 business days of receipt, and almost always much sooner. After you opt out, we may send a single message confirming that you have been unsubscribed. Opting out of check-in nudges and wellness alerts does not affect sign-in codes, which are only ever sent at the moment you request one to log in.
05Consent Records
We keep records of each opt-in — the method, date and time, phone number, and the consent language shown — for as long as the messaging relationship lasts.
06Privacy
Phone numbers and SMS opt-in consent are never sold, shared, or transferred to third parties or affiliates for marketing or promotional purposes. Numbers are shared only with our SMS delivery provider (Twilio) to deliver the messages you've requested. See our Privacy Policy for full details.